Frequently Asked Questions

Your child will receive two hours of individual therapy per week, and will take part in multiple daily group therapy sessions. Family therapy occurs once a week with a licensed therapist, and psychiatrists provide medication management services three days per week. Recreational and expressive therapies also take place on a daily basis.

We want you to be actively involved throughout your child’s time in our care. Weekly family therapy sessions are available, and we encourage you to attend all of your child’s treatment planning meetings. We have visiting hours from 2:00 p.m. to 5:00 p.m. on Thursdays and Fridays, and you can speak with your child on the phone frequently during their time in our program.

The safety of our patients is of the utmost importance. In addition to our programs taking place in a secure setting, our staff members are also regularly trained in immediate care measures and emergency interventions. For more information about the specific certifications and safety measures that we maintain, please contact us at your convenience.

All of our staff members are experts in their individual fields. Prior to becoming employed at Rolling Hills Hospital, prospective employees are required to pass a background check, as well as to provide evidence that their employment and educational histories align with the specific therapeutic interventions they will be responsible for. Many of our staff members hold degrees in higher education and licensures in various areas of study. For more information about the specific licensures and certifications that our staff members hold, please contact us at your convenience.

The cost of treatment will vary from person to person depending upon a number of factors, including the type of program you will be entering and the services you will receive. We work with a number of insurance providers and are happy to work with you to create an affordable payment plan should your provider not cover the cost of your care. For more information about the providers we work with, or to get an estimate of how much your treatment will cost, please contact us at your convenience.

In many cases, insurance providers will cover the cost of your care. However, the stipulations of your individual plan may limit which services will be covered. We work with a number of major insurance providers and can verify your benefits for you at no cost. Our admissions team is available 24 hours a day, seven days a week to provide assistance.

Yes. We encourage family members to play an active role in their loved one’s care. The frequency and intensity of your family’s involvement may vary based on your preferences, your therapist’s recommendations, and your family members’ abilities to participate.

We discourage people from leaving treatment until they have completed the full scope of programming. However, if you are unsatisfied with your experience, or if you feel that you are not gaining any benefit from being in our care, we request that you reach out to a staff member who can direct you to our utilization management team to discuss options for discharge.

Please call us at your convenience and we can give you a detailed list of all the items that are and are not permitted in our facility during programming. If you do happen to bring something that is not approved, you can either send it home with a loved one or we will store it in a locked unit until your time of discharge.

Yes. We have visiting hours from 2:00 p.m. to 5:00 p.m. every Thursday and Friday.

No. Pets are not allowed to stay with you during your time at our treatment center.

A typical day in treatment will vary depending on the specific program that you are in. However, in all programs, multiple group therapy sessions will take place each day. Throughout the week, your schedule will include individual therapy, recreational therapy, and expressive arts therapy, all of which will be outlined in your individualized treatment plan. Medication management services with a psychiatrist are available on an as-needed basis, and family therapy sessions occur when possible.

Residential treatment provides round-the-clock care in a safe and secure setting. It is long-term in nature, yet the specific time you spend in residential programming is based on your individual needs. Therapeutic staff members are available 24 hours a day, seven days a week to provide encouragement and support as you work through the treatment process.

We provide programming for individuals age 12 and up. To learn more about our age-specific programming options, please contact us at your convenience.

We provide treatment for most mental health disorders, including anxiety, depression, and bipolar disorder. We also offer specialized programming for individuals who are struggling with concerns related to intellectual disabilities. Additionally, co-occurring substance abuse and addiction issues can be addressed while in our care.

Yes. We are in network with many major insurance providers, including Aetna, Cigna, Blue Cross/Blue Shield, and many more. We are happy to contact your insurance company on your behalf to verify the benefits that are available to you. If your provider will not cover the cost of care, or if they are not in-network with us, we can work with you to create a payment plan that will optimally meet your needs.

Detox services are available on an as-needed basis. For details about these services, please contact us at your convenience.

The length of time that each person spends with us will be dependent upon their specific needs and treatment goals.

Our knowledgeable staff members are available 24 hours a day, seven days a week to answer any questions you have, or to provide you with any further details about our programming options. Please do not hesitate to contact us. We look forward to serving you.